Privacy Policy

1. Introduction

Welcome to SecretRoom Escape ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our escape room experiences.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information

When you book a quest room or contact us, we may collect:

• Full name and contact details (email address, phone number)
• Billing and payment information
• Date of birth (for age verification purposes)
• Emergency contact information
• Special accommodation requests or medical information (voluntarily provided)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Game Performance Data

During your escape room experience, we may collect:

• Completion times and puzzle-solving statistics
• Team composition and preferences
• Feedback and ratings provided after your experience
• Photographs or video recordings (with your explicit consent)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process bookings, manage reservations, and provide our escape room experiences
• Communication: To send booking confirmations, reminders, updates, and respond to inquiries
• Payment Processing: To process payments securely and manage billing
• Personalization: To customize your experience and provide relevant recommendations
• Marketing: To send promotional materials, newsletters, and special offers (with your consent)
• Analytics: To analyze usage patterns, improve our services, and develop new quest rooms
• Safety and Security: To ensure the safety of our guests and protect against fraudulent activities
• Legal Compliance: To comply with legal obligations and protect our legal rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our business (payment processors, email service providers, analytics platforms)
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of SecretRoom Escape, our users, or others
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure and regular security audits
• Access controls and authentication procedures
• Employee training on data protection practices
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain functionalities of our website.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information for specific purposes
• Restriction: Request restriction of processing under certain circumstances
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking information is typically retained for 7 years for accounting and legal purposes. Marketing preferences are retained until you unsubscribe or request deletion.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +61 7 3441 5520
• Address: 35 Mystery Blvd, Brisbane QLD 4000, Australia

We are committed to resolving any privacy concerns you may have in a timely and professional manner.

14. Consent

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.